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Returns

Returns/Exchange Policy

Our Guarantee

Victoria & James Sleepwear customer satisfaction is of primary importance.  If something isn't right, let us know. We'll send you another colour, a new size or an entirely different style (subject to our Return Conditions).  Email any queries to us at sales@victoriaandjamessleepwear.com and we will reply promptly. 

Returns by Mail

Please enclose your receipt and merchandise within 7 days of receipt of the goods. Goods must be returned in the original package.

Mail To:

Victoria & James Sleepwear 
P.O. Box 1271 
Woollahra,  NSW 1350

Australia 

Send the garment back to us registered mail. Please allow two weeks from the day you return your package for your account to be credited. Customers will be responsible for shipping and handling charges.

Return/Exchange Conditions

All returned items must be sent back with tags attached, and with no signs of wear or damage. If we feel that the garment has been worn or damaged we will not accept the return and it will be sent back to the customer.

Refunds

Refunds will be credited back to the card on which the transaction was made. We will process the transactions once goods are received by Victoria and James Sleepwear and we are satisfied that the garment/s are in acceptable condition as stated in the Return/Exchange conditions. Please note that refund transactions may take up to 3 weeks to appear on your credit cards 

Late Returns

Items should be returned within 7 days of the date of receipt. Returns outside this timeframe may be accepted at the discretion of Victoria & James Sleepwear and may only be refunded as a credit note to be used within 6 months of date of issue.

Faulty Goods

Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you need to exchange a faulty item, we will replace it for the same product in the same size, subject to availability.